Overview

Provide operational support through the monitoring, coordination, and analysis of inbound and outbound vehicle activities using Wallenius Wilhelmsen and customer systems. Ensure inventory accuracy, shipment planning, and timely fulfillment of customer requirements while maintaining effective communication with internal departments and external stakeholders.

Job Description

Monitor vehicle inbound and outbound operations through internal Wallenius Wilhelmsen systems and customer platforms.
Develop daily and weekly forecasts for inbound and outbound vehicle volumes to support operational planning.
Participate in customer operational meetings and conference calls, providing status updates and action plans as required.
Manage and respond to regular and special customer requests while ensuring service level compliance.
Coordinate railcar and truck (NOD/Rail) loading plans to optimize shipment schedules.
Monitor vehicle campaigns, quality holds, and shipment restrictions to ensure compliance with customer requirements.
Prepare and distribute daily, weekly,



and monthly operational reports related to inventory, inbound, outbound, and shipment performance.
Manage import inventory activities and ensure accurate system transactions.
Analyze operational data to identify risks, trends, and opportunities for process improvement.
Maintain data integrity across internal and customer systems.
Support cross-functional teams to achieve operational, quality, and customer satisfaction objectives.

Job Requirements

Education

Bachelor’s degree in business administration, Industrial Engineering, Information Technology, Supply Chain Management, Logistics, or a related field.

Technical Knowledge

Advanced Microsoft Office skills (Excel, Pivot Tables, VLOOKUP/XLOOKUP, data analysis).
Inventory management and shipment control.
Operational planning and reporting.
Experience using customer and internal operational systems.

Experience

Minimum of 2 years of experience in logistics

📌 Customer Care Analyst (San Francisco Coacalco)
🏢 Wallenius Wilhelmsen
📍 San Francisco Coacalco