Flash Charger Operation & Maintenance Specialist

Description

This position will play a key role in ensuring the availability, reliability, and operational performance of BYD Flash Charging stations, acting as a link between the charging backend platform, users, dealers, station operators, local teams, and BYD Headquarters technical teams.

The role will be responsible for monitoring charging stations and equipment, analyzing system alerts and technical issues, coordinating troubleshooting, supporting new station launches, and following issues through to final resolution.

The adecuado candidate is a technology-oriented and analytical professional with strong troubleshooting skills, excellent follow-up, and an interest in digital platforms, connected devices, software, and new energy technologies.

Key Responsibilities

Manage the daily operation and technical support of BYD Flash Charging stations in Mexico after station launch.

Monitor the Flash Charging backend management platform, including:

Online status

Equipment operating status

System abnormalities

Technical alerts

Monitor data connectivity and communication between charging equipment and the backend platform.

Support users with issues related to Flash Charging equipment, the BYD App, and charging-related functions.

Perform initial analysis, classification, and troubleshooting of issues involving:

Backend systems

Mobile applications

Charging equipment

Digital platforms

Communication interfaces

Escalate unresolved technical issues to BYD HQ R&D;, IT, App, Equipment, and Technical teams, following up until final resolution.

Support backend configuration, including:

User accounts and permissions

Station information

Equipment information

System settings

Other operational configurations

Support the launch of new Flash Charging stations by performing:

System connectivity checks

Backend configuration

Basic functional testing

Operational validation

Maintain detailed issue logs for stations, equipment, systems, and users.

Follow up on open issues and ensure proper closure and documentation.

Collect feedback from dealers, station operators, and end users.

Identify recurring technical and operational issues and provide recommendations for improvements to systems, Apps, and charging equipment.

Coordinate with dealers, site operators,



infrastructure teams, HQ technical teams, and third-party suppliers to resolve operational issues.

Prepare regular reports covering

Station operations

Equipment online status

System abnormalities

Technical incidents

Issue resolution

Conduct on-site inspections and provide technical coordination when required.

Support continuous improvement of Flash Charging operations and user experience.

Requirements

Education

Bachelor's degree or above in:

Computer Science

Software Engineering

Information Technology

Information Systems

Telecommunications Engineering

Electronic Engineering

Automation

Industrial Engineering

Or a related field

Academic or project experience involving digital platforms, IoT, smart devices, mobile applications, or backend systems is preferred.

Experience

2+ years of professional experience in areas such as:

System Operations

Technical Support

IT Support

After-Sales Technical Support

IoT Device Operations

Digital Product Operations

Experience with backend management systems, Apps, IoT devices, smart hardware, or connected devices is preferred.

Experience in any of the following industries is a plus:

New Energy Vehicles

EV Charging

Energy

Smart Hardware

Automotive Connectivity

Digital Products

Experience handling user issues, system abnormalities, equipment issues, and cross-functional technical problems.

Experience working with R&D;, IT, software, or technical teams on issue diagnosis and troubleshooting.

Professional equipment repair or construction experience is not required; however, basic technical understanding and strong learning ability are expected.

Technical Skills

Proficiency in Microsoft Office, particularly:

Excel

PowerPoint

Word

Outlook

Good understanding of internet platforms, backend management systems, mobile applications, and digital products.

Ability to quickly learn and operate new backend and equipment management platforms.





Basic data analysis skills and ability to use:

Backend data

System logs

Equipment status information

Operational reports to support troubleshooting and issue analysis.

Basic knowledge of APIs, servers, network communication, databases, or system interfaces is preferred.

Experience with any of the following is a plus:

CRM systems

IoT platforms

Device management systems

Charging management platforms

Connected-device platforms

Digital product platforms

Core Competencies

Strong logical thinking and problem-solving skills.

Strong analytical and troubleshooting capabilities.

Genuine interest in systems, software, digital products, and connected technologies.

Strong learning agility and ability to quickly understand new technologies and platforms.

High level of responsibility and ownership.

Strong execution capability and commitment to issue closure.

Excellent follow-up skills, with the ability to remain engaged with an issue until final resolution.

Strong communication skills and ability to clearly describe, reproduce, document, and report technical issues.

Strong cross-functional coordination skills when working with:

HQ teams

Local teams

Dealers

Station operators

Suppliers

Technical teams

Ability to work in a fast-paced environment and manage multiple operational issues simultaneously.

Strong awareness of user experience and service quality.

Willingness to provide on-site support and travel throughout Mexico when required.

Language

English: Fluent / Professional working proficiency.

Ability to use English as a working language when communicating with BYD Headquarters and international technical teams.

"At BYD Mexico, we promote equal employment opportunities and respect for diversity. All our job openings are available to talented individuals, regardless of gender, age, origin, sexual orientation, gender identity, or any other condition. Our hiring decisions are based on each person’s merits, competencies, and values, in strict compliance with Mexican legislation.

Furthermore, the organization does not request or require pregnancy tests or Human Immunodeficiency Virus (HIV) medical certificates as part of the hiring process, in accordance with applicable laws and non-discrimination principles.”

📌 Flash Charger Operation & Maintenance Specialist (Miguel Hidalgo)
🏢 Build Your Dreams Bussess De MexicoDe Cv
📍 Miguel Hidalgo