Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

& Summary

Responsibilities may include, but are not limited to:

- General engagement support: Answer questions and conduct outreach to business owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding, activity requests, contracting, travel requirements, invoicing and payments

- Contracting
- Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signor
- Review contract redline requests to adhere to established standards and escalate to Legal for review
- Conduct outreach to follow up with business owners and/or HCP/HCO for outstanding contracts
- Facilitate contract amendment requests by liaising with business owners and HCP/HCOs as necessary
- Travel & Logistics:
- Address complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments
- Facilitate HCP travel request submission
- Communicate HCP travel arrangements to business owners and HCPs

- Post engagement support
- Support the reconciliation and recordation of HCP logistic expenses in system of record including:
- Collecting and reconciling activity invoices in system of record;
- Review and categorize invoice items by spend type and HCP participation;




- Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data

Other:

- Learn and support adoption of automations and tools related to HCP, HCO or Patient engagement
- Manage deliverables on or ahead of deadlines and reporting any issues/risks beforehand
- Any other responsibility that flows naturally and logically to this role

Skills:

- Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable.
- Significant customer service experience, with ability to consistently deliver “white glove” service to customers
- Strong, professional communication skills
- Ability to logically, and critically evaluate HCP, HCO and Patient engagement and follow process steps, apply research skills to identify issues, and solution challenges for resolution
- Experience with contracting using templates and supporting redline requests
- Familiarity with advanced Excel, HCP engagement software, and CRMs
- Strong English language spoken, reading comprehension and writing skills
- Self-directed, team player with ability to work in a fast-paced environment, with attention to detail and a strong emphasis on quality, accuracy and accountability.

Travel Requirements

Up to 20%

Job Posting End Date

📌 HCP Admin - Associate (Ciudad de México)
🏢 Pwc
📍 Ciudad de México