Ingram Micro is seeking a dedicated Technical Support Specialist to handle inbound Billing and Technical service requests via phone and email. You will log, triage, and resolve issues, applying knowledge of cloud solutions and SaaS platforms to ensure customer success.
Strong communication and problem-solving skills are essential for rapid resolution and customer satisfaction. The role requires collaboration with cross-functional teams and occasional weekend hours to support a 24x7 business.
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📌 Cloud SaaS Support Engineer — Billing & Incidents (Ciudad de México)
🏢 Ingram Micro
📍 Ciudad de México
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