Customer Service Representative (CSR) is responsible for providing operational customer support and order follow-up in a manufacturing environment. This position serves as the primary communication link between customers and internal departments to ensure accurate order processing, timely deliveries, and customer satisfaction.

Key Responsibilities

Serve as the main point of contact for assigned customers.

Provide order status updates related to production, delivery dates, shipments, and logistics.

Enter, review, and update customer sales orders in the ERP system.

Coordinate order changes based on customer requests and internal production capacity.

Work closely with internal departments including:

Quoting / Estimating

Planning and Production

Purchasing and Materials

Warehouse

Quality

Logistics, Shipping, and Customs

Support the resolution of customer issues, complaints, or delivery discrepancies.

Assist with quotations, pricing information, delivery commitments,



and documentation.

Maintain accurate customer and order records.

Support new customer and new product introductions.

Track action items, meeting notes, and follow-ups with internal teams.

Comply with safety regulations, internal procedures, and 5S standards.

Required Qualifications

1–3 years of experiencein Customer Service, Order Management, or similar roles within a manufacturing or industrial environment.

Experience coordinating with multiple internal departments.

Basic understanding of manufacturing and logistics processes.

ERP system experience preferred.Intermediate Excel skills.

English

Core Competencies

Customer focus

Strong follow-up and organizational skills

Effective communication

Ability to work under pressure

Teamwork and collaboration

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📌 Customer Service Representative (CSR) (Centro Cívico)
🏢 OFERTA CONFIDENCIAL
📍 Centro Cívico