We're a growing remote travel team looking for a client-focused, detail-oriented professional to join us as a Remote Travel Client Experience Representative.

In this role you'll support clients from the moment they start planning their trip all the way through post-travel follow-up, handling bookings, answering questions, resolving issues, and making sure every interaction reflects a high standard of service. Everything is done remotely with adaptable scheduling. Full training and onboarding are provided from day one. No prior travel industry experience required.

Key Responsibilities

- Respond to client inquiries via phone, email, and messaging platforms in a timely, professional manner.

- Assist clients with travel bookings, itinerary changes, cancellations, and special requests.

- Provide accurate information on destinations, travel requirements, and agency policies

- Follow up with clients proactively to confirm travel details and overall satisfaction.

- Resolve client concerns with professionalism, empathy, and effective problem-solving.





- Maintain accurate and up-to-date client and booking records across internal systems.

What Were Looking For

- Excellent communication and interpersonal skills.

- Friendly, professional manner with strong attention to detail.

- Comfortable learning and navigating booking platforms and CRM tools.

- Self-motivated, organised, and able to work independently.

- Confident using computers, email, and online tools.

- Previous experience in travel, hospitality, sales, or customer service is beneficial but not essential.

Technical Requirements

- Laptop or desktop computer.

- Reliable broadband internet connection.

- Smartphone for communication and updates.

- Quiet workspace suitable for client conversations.

What We Offer

- Fully remote work structure

- Flexible scheduling framework

- Structured training and ongoing support

- Collaborative team environment

- Access to industry-related travel benefits

📌 Remote Travel Client Experience Representative (México)
🏢 Consultwithtray
📍 México