About the Role

We are looking for a Salesforce Application Support Analyst to join our growing team. In this role, you will provide application support, troubleshoot technical issues, manage user access requests, and ensure a seamless experience for business users. This is an excellent opportunity for IT support professionals who are eager to develop expertise in the Salesforce ecosystem while working in a fast-paced enterprise environment.

Key Responsibilities

- Provide application and technical support for Salesforce users.

- Investigate, troubleshoot, and resolve application-related incidents.

- Manage user access, permissions, and authentication requests.

- Analyze incidents, identify root causes, and escalate complex issues when required.

- Maintain accurate documentation of incidents, resolutions, and knowledge articles.

- Collaborate with cross-functional teams to resolve technical challenges.

- Monitor and meet SLA and KPI requirements.

- Support continuous improvement initiatives by identifying recurring issues and optimization opportunities.





- Develop expertise in Salesforce administration and support processes.

Required Qualifications

- Experience in Application Support, Service Desk, Technical Support, or IT Operations roles.

- Strong troubleshooting and analytical skills.

- Experience with ticketing and incident management tools.

- Understanding of user access management, authentication, and permissions.

- Knowledge of operating systems and enterprise applications.

- Excellent communication skills with both technical and non-technical stakeholders.

- Ability to manage multiple priorities in a dynamic environment.

Preferred Qualifications

- Experience supporting SaaS or cloud-based applications.

- Experience with CRM platforms.

- Knowledge of Active Directory or Microsoft Entra ID.

- Familiarity with SSO, MFA, APIs, integrations, or SQL.

- Experience with ServiceNow, Jira, or similar platforms.

- ITIL Foundation and/or Salesforce certifications are a plus

📌 Salesforce Application Support Analyst (México)
🏢 Tata Consultancy Services
📍 México