WE’RE HIRING | SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTS

Santa Fe, Mexico City

Hybrid – regular client-site presence required

Full-Time Contractor

USD/monthly

Private Major Medical Insurance

Advanced Technical & Business English – MANDATORY

We are looking for a Senior Account Manager with a strong combination of enterprise account management, technology sales, account mining, project delivery, Salesforce experience, and client relationship management .

This is not a traditional sales-only Account Manager role . We need someone who can grow strategic accounts while working closely with clients, Sales, Project Management, Delivery, and technical teams .

Key Responsibilities

- Own and grow strategic enterprise client relationships.
- Drive account mining , identifying new projects, upselling, cross-selling, renewals, and expansion opportunities.
- Build and maintain relationships with C-level and senior stakeholders .
- Manage account strategy, pipeline, forecasting, revenue growth, and account health.
- Work closely with Salesforce and CRM environments to manage accounts, opportunities, pipeline, forecasts, and client activity.
- Partner with Project Management, Delivery, Product, Engineering, and technical teams throughout project execution.
- Manage client escalations, delivery risks, and recovery plans.
- Support proposals, SOWs, contract negotiations, renewals, and commercial discussions.
- Understand project delivery fundamentals including scope, timelines, budgets, dependencies, risks, change requests, critical path, and project profitability .




- Balance client expectations with technical feasibility and delivery commitments.

What We’re Looking For
- 10+ years of relevant professional experience in Account Management, Strategic Accounts, Client Relationship Management, Enterprise Sales, Service Delivery, or related technology environments.
- Strong experience managing enterprise technology accounts .
- Proven success in account mining, upselling, cross-selling, renewals, and revenue expansion .
- Strong experience with Salesforce is highly important, particularly for:
- Account and opportunity management
- Pipeline management
- Sales forecasting
- Account planning
- CRM reporting and activity tracking
- Experience with IT services, Salesforce solutions, SaaS, managed services, cloud, digital transformation, eCommerce, retail technology, or enterprise software .
- Strong understanding of Project Management fundamentals , including:
- Fixed-bid engagements
- SOWs and scope management
- Change requests / scope changes
- Critical Path and project dependencies
- Risks, milestones, timelines, and budgets
- Project profitability
- Proven experience managing client escalations and complex delivery situations .




- Ability to coordinate effectively across Sales, PMO, Delivery, Finance, Product, and technical teams .
- Strong commercial and negotiation skills.
- Experience interacting with executive and C-level stakeholders.

⚠️ Advanced Technical & Business English is mandatory.

All technical interview rounds will be conducted entirely in English , including discussions around account strategy, Salesforce, project management, delivery, escalations, and commercial scenarios.

⭐ The adecuado candidate can confidently answer:

How do you mine and grow an existing account?

How have you used Salesforce to manage your accounts and pipeline?

How do you handle a client escalation?

What happens when a client requests additional scope on a fixed-bid project?

What is Critical Path and how can it impact delivery?

How do you manage a situation where the client expects a deadline that Delivery cannot meet?

If you have a strong background combining enterprise technology sales, Salesforce, strategic account growth, project delivery, and client management , we’d love to hear from you.

Please send your updated resume along with your monthly compensation expectations in USD .

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