Operations & Dispatch Manager
LatAm

Remote

About Our Client

Our client is a growing home services company specializing in garage door installation and repair, with a strong local reputation and a clear path to scale.

About the Role

Our client is looking for an Operations Manager to run day-to-day operations as the owner's second-in-command, managing technician schedules, customer communications, estimates, and payments from end to end.

This is a high-responsibility, customer-facing role. You'll be the first voice many customers hear, the person coordinating field technicians in real time, and the one making sure every job is scheduled, followed up on, and closed out correctly.

Responsibilities
- Schedule customer appointments and dispatch technicians based on location, availability, and job type
- Manage daily technician schedules, adjusting in real time as jobs are completed, delayed, or added
- Coordinate with field technicians throughout the day so jobs run on time and customers stay informed




- Answer inbound customer calls and serve as backup support during high call volume periods
- Communicate professionally and warmly with customers from first contact through job completion, resolving issues with a solutions-first approach
- Prepare estimates and quotes, follow up on open sales opportunities, and support the owner in closing jobs
- Create invoices, process payments, and maintain clean financial records
- Maintain accurate customer records, job notes, and schedules in Jobber or a similar CRM
- Assist with general administrative and operational tasks as the business grows

What We're Looking For
- Excellent spoken and written English communication skills with a warm, professional, and confident phone presence
- Experience in dispatching, scheduling, or operations management in a service-based business
- Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferred
- Proficiency with CRM platforms;

📌 Operations & Dispatch Manager (Guadalajara)
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