Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As a
Guest Service Agent (night shift)
, you’re not just handing over the shift effectively to ensure the proper operation of the reception for the day – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:
- Maintain a daily record of arrivals and departures and verify the information constantly.
- Manage guest registration cards by printing them during the night shift and updating them during the morning and afternoon shifts.
- Print informational reports for hotel departments such as arrival lists, VIPs, in-house groups, and occupancy percentages—as well as executive floor access lists.
- Support the night auditor with all additional tasks assigned.
- Assign keys for the next day's arrivals.
- Delight our guests: Respond to guest requests,



resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of
Hospitality
. Acting with
Integrity
and always doing the right thing. Inspiring others through
Leadership
. A belief that
Teamwork
drives the best outcomes. A sense of
Ownership
and accountability. And a focus on the
Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a integral leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while stayi

📌 Guest Service Agent (Puerto Vallarta)
🏢 Hilton
📍 Puerto Vallarta