Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our adaptable, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Position Overview
We’re looking for a
Technical Phone Support Specialist
- Mexico City
The Technical Phone Support Specialist is responsible for the installation, administration, and ongoing support of Access Control Solutions on customer server hardware, Windows Active Directory/ DNS/ WINS/DHCP, as well as Windows 2003/2008Servers in web, application and database environments to our customers in the US and channel partners around the world.

Responsibilities




Technical Phone Support Key Activities
- Provide 2nd level support to assist customers and technicians with difficult technical issues
- High availability for support contact to ensure timely and accurate response to all inquiries.
- Responds to inquiries for support requests from customers, distributors and sales people in a timely manner
- Utilizes phone, email and remote connections to investigate customer issues
- Diagnoses underlying cause of customer complaints or performance issues
- Create and maintain documentation to assist in future problem resolution
- Resolves customer issues escalated from 1st level Phone Support and on-site technicians, escalating to engineering for additional support when needed
- Support end-user installations, configurations, updates and migrations through problems.
- Act as direct contact with internal and external customers.
- Provide 24/7 on-call support after hours
- Provide cross

📌 Tech Phone Support Specialist (Ciudad de México)
🏢 Entrust
📍 Ciudad de México