A general financial technology company is looking or a Customer Success Specialist to support the satisfaction, adoption and retention of a portfolio of accounts tied to a major financial institution partnership. This is an individual-contributor role focused on client service and internal coordination - impact revenue, pricing decisions and accounts portfolio growth.

Scope

This role supports client satisfaction, retention and service quality for an assigned portfolio, working closely with the commercial/ sales team, which retains ownership of revenue targets, pricing and contract decisions. The role does not have direct reports however, negotiate and interacts with other departments to comply customer demands.

Responsibilities
- Support a portfolio accounts, helping clients successfully onboard, adopt and get ongoing value from the product/ service, impacting the growth, revenue, profitability and retention of accounts.
- Serve as a day-to-day point of contact for client questions, service request and issue resolution.
- Coordinate with internal teams (support, operations, product)



to resolve client needs and escalations.
- Build long-term relationships with key decision-makers at client organizations.
- Monitor account health indicators and flag early signs of of risk (declining usage, dissatisfaction, service issues) to the commercial team.
- Maintain accurate, up-to-date records of client interactions, tickets and account status in the CRM/help desk system.
- Contribute client feedback and insights to support the commercial team's renewal and expansion conversations, helping sales teams to execute cross-sell, up-sell and portfolio expansion opportunities.
- Prepare basic reporting on account status and service metrics for internal review.

Requirements
- Bachelor's degree in Business Administation, finance, communications marketing or a related field.
- 5+ years of experience in customer success, client support, account coordination or a similar customer-facin

📌 Customer Success Specialist- Strategic Accounts (Ciudad de México)
🏢 ManpowerGroup Caribe y Centroamérica
📍 Ciudad de México