Experience and requirements:
- Bachelor's degree in computer science, Information Technology, or a related field. (Required)
- Minimum of 5 years of relevant IT service delivery experience. (Required)
- Intermediate to advanced English proficiency (conversational). (Required)
- Experience in the manufacturing industry. (Required)
- Experience with ServiceNow and Windows 11. (Required)
- Experience with data migration. (Nice to have)
- roject Management (PM) training. (Nice to have)
- ITIL certification. (Nice to have)
- Excellent customer service and communication skills
- Learning Agility: Actively pursue training and development opportunities.

Description and details of the activities

Workforce Productivity: Deployment, configuration, and support of hardware client operating systems, andproductivity software for end users. Support users with Office 365 and standard productivity tools; provide basic training and guidance.

End User Computing & Mobility: Assist with mobile device setup and EUC tools, following standard procedures.





Smart Hands in Server Rooms: Provide handson support in server rooms, ensuring safety protocols, monitoring environments, and installing/troubleshooting servers, Virtual Machines (VMs), and UPS systems.

Physical Security: Support visitor management systems and maintain knowledge of access control and video surveillance technologies.

PC Desktop Support: Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues.

Network Infrastructure: Troubleshoot LAN/WAN, OT environments, and assist with network security operations.

Mobile: Manage on-site cellular tech and support mobile communication devices (femto cells).

Operational Technology: Supports OT systems by connecting industrial machines to the network. Understands the role of OT in industrial environments.

📌 IT Infrastructure Specialist (México)
🏢 The TECMA Group of Companies
📍 México