Zapopan, Jalisco

Job Summary

As a member of NBCUniversal’s Production Software Engineering (PSE) team, the Production & Technology Support Engineer provides hands-on operational support for virtualized production infrastructure and applications critical to live/on-air production, custom-built software, and production technology workflows. This role supports 24x7x365 systems used in newsrooms, studios, control rooms, and the field across NBCU and is expected to actively troubleshoot, drive incidents to resolution, and communicate accurate, timely updates throughout the lifecycle of an issue.

A user-focused, operationally minded engineer who is technically curious and a hands-on troubleshooter will thrive in this environment. You will prioritize work based on on-air and near-air impact, maintain composure under deadline pressure, and take ownership from initial triage through restoration and follow-up. Experience within a News or Television Production / Media & Entertainment environment and an understanding of Avid iNews, Saga story-centric workflow management,



(or similar newsroom control systems), Mimir or other Media Asset Management Systems, MOS Gateways, video playback, and on-air graphics workflows are a major plus.

Key Responsibilities

Provide real-time operational support for live/on-air programming across NBCU brands and shows; prioritize and act based on on-air and near-air impact.

Own incident response during your shift: acknowledge, triage, isolate, and drive issues forward to restoration; do not wait for others to advance the work.

Perform hands-on L1–L3 support (application-dependent) for virtualized production systems and production software; use logs, monitoring, and structured troubleshooting to identify root cause candidates and recovery paths.

Maintain and validate core newsroom and control-room workflows (e.g., Avid iNews, Saga, Mimir, data receivers, MOS gateways, playback and graphics integrations) to ensure equipment and services used in

📌 Senior Support Engineer (Zapopan)
🏢 HCLTech
📍 Zapopan