Customer Support Specialist – Spanish & English
Fully Remote | iGaming | Night Shift | Customer Support

We are looking for a Customer Support Specialist with Spanish and English proficiency (B2–C1) to join the team of one of our international clients in the online gaming and casino industry.

Our client is a leading international outsourcing company specializing in Customer Care & Support services for the iGaming industry. With several years of experience in the market, they work with major international partners and provide high-quality customer support solutions.
What will you do?

As a Customer Support Specialist, you will be responsible for providing professional and efficient assistance to online gaming platform users.

Main responsibilities:
- Provide customer support through available communication channels.
- Assist users with different inquiries and issues related to the platform.
- Identify and resolve customer problems efficiently.
- Create and escalate tickets to the appropriate departments when necessary.




- Handle customer objections and difficult situations professionally.
- Follow established internal procedures, policies, and guidelines.
- Maintain a high level of product and service knowledge.
- Ensure a positive customer experience.
- Meet established quality and performance KPIs.
What are we looking for?
- Spanish: Fluent / Native level.
- English: B2–C1.
- Previous experience in Customer Support, Customer Service, Technical Support, Help Desk, Call Center, or similar roles.
- Understanding of customer support processes and ticket management.
- Excellent written and verbal communication skills.
- Strong problem-solving and communication abilities.
- Ability to handle customer objections and challenging situations.
- High stress tolerance and ability to remain professional under pressure.
- Customer-oriented mindset.
- Ability to work independently in a fully remote environment.
- Availability to work night shifts.
Schedule & Compensation
- Fully

📌 Customer Support (Benito Juárez)
🏢 Nda
📍 Benito Juárez