SaaS Client Specialist

? Location:
Remote - Mexico

? Schedule:
Full-Time, 9:00 AM-6:00 PM Eastern Time

Monday-Friday | Availability during Eastern Time business hours required

About the Role

We're seeking a proactive, tech-savvy, and client-focused
SaaS Client Specialist
to join a rapidly growing company in the technology space. In this role, you'll work closely with clients to help them maximize platform adoption, optimize learning content, deliver training initiatives, and achieve their business goals through an innovative SaaS platform.

What You'll Do

Client Success & Engagement
- Build and maintain strong relationships with clients throughout their journey.
- Serve as a trusted advisor and key point of contact for assigned accounts.
- Conduct regular client meetings, health checks, and platform adoption reviews.
- Provide recommendations and best practices to help clients maximize platform value.
- Support client initiatives and ensure successful delivery of services and projects.

Training & Platform Adoption
- Deliver virtual training sessions, workshops,



and platform demonstrations.
- Create custom guides, action plans, and training materials.
- Support onboarding and ongoing enablement activities.
- Help clients navigate the platform and adopt new features effectively.
- Encourage engagement and long-term platform utilization.

Content & Managed Services Support
- Review existing learning materials and content for accuracy and effectiveness.
- Identify opportunities to improve or reorganize content and learning experiences.
- Create and manage platform assets, forms, and content.
- Execute platform health checks and audits.
- Assist with client projects and deliverables.

Client Support & Cross-Functional Collaboration
- Track and coordinate client requests and support tickets.
- Partner with Product, Support, and Operations teams to address client needs.
- Document client interactions and maintain accurate records.
- Communicate client feedback and i

📌 SaaS Client Specialist (México)
🏢 Remoto Workforce
📍 México