Automation Business Analyst

This role is within CG's Business Optimization group and supports the organization's automation and process improvement portfolio. A successful incumbent is expected to (i) partner with business stakeholders to understand processes, pain points, risks, and objectives; identify and assess automation opportunities; and translate business needs into clear requirements and business cases; (ii) coordinate automation initiatives from discovery through implementation by maintaining project documentation, tracking actions, risks, decisions, testing, and delivery milestones; and (iii) serve as a liaison between business teams, IT, and external automation partners to ensure solutions are practical, well-documented, adopted, and delivering measurable value. The role will support technologies and processes that may include UiPath, Power Automate, Power Apps, SAP, Salesforce, Microsoft 365, and other enterprise platforms.
- Partner with business stakeholders to understand current-state processes, pain points, business rules, risks, objectives,



and desired outcomes; elicit, define, and analyze requirements.
- Facilitate process discovery sessions and develop current-state and future-state process maps, requirements documents, process design documents, user stories, acceptance criteria, and supporting documentation.
- Identify and assess automation opportunities based on business value, feasibility, complexity, risk, expected hours saved, cycle-time reduction, quality improvement, and customer or employee impact.
- Maintain the automation intake pipeline and project portfolio, including project status, milestones, action items, risks, issues, dependencies, decisions, benefits, and stakeholder communications.
- Coordinate cross-functional activities among business stakeholders, IT, automation developers, and external partners to keep projects progressing and escalate blockers when needed.
- Document detailed business rules, process variations, exception

📌 Automation Business Analyst (Heroica Nogales)
🏢 Chamberlain Group México
📍 Heroica Nogales