Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
The Senior Customer Experience (CX) Specialist is responsible for analyzing and enhancing the customer experience throughout the entire customer journey by identifying pain points and improvement opportunities and supporting the design and implementation of initiatives that increase customer satisfaction, loyalty, and business value.

A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. This role is a flex work model in Mexico City.




Responsibilities may include the following and other duties may be assigned:
Map and analyze end-to-end customer journeys across multiple channels and touchpoints
Identify customer pain points and improvement opportunities based on qualitative and quantitative insights
Support the design and implementation of initiatives aimed at enhancing the customer experience
Analyze customer feedback data (e.g., NPS, customer surveys, and other feedback sources) to identify trends and actionable opportunities
Collaborate with cross-functional teams, including Marketing, Sales, Digital, Operations, and Customer Support, to implement customer experience improvements
Support the development, monitoring, and reporting of customer experience KPIs and performance dashboards
Facilitate workshops and working sessions to gather insights and align stakeholders.
Contribute to fostering a customer-centric culture across the organization
Document cust

📌 Senior Customer Experience (Ciudad de México)
🏢 Medtronic
📍 Ciudad de México