Are you an organized, reliable professional who enjoys coordinating processes, communicating with customers, and making sure things get done right?

We’re hiring a full-time Back Office & Customer Service Representative to support operations for a reputable and growing U.S.based construction company—100% remotely.

This is not a call center role. No sales. No telemarketing. No back-to-back calls.

The Company

REHAB Construction is a fully licensed and insured roofing company with operations in Missouri. We value structure, accountability, and teamwork—and we treat our remote team members as core contributors, not numbers.

The Position

This position plays a key role in ensuring smooth communication between homeowners, insurance companies, and internal departments. You’ll be responsible for keeping projects organized, documented, and moving forward efficiently.

Your responsibilities:
- Communicate professionally with homeowners and insurance companies regarding job status, documentation, and next steps
- Coordinate with internal teams (production, estimating, sales, administration)



to ensure timely execution of tasks
- Maintain complete and accurate job files, including required documents, photos, and supporting evidence
- Provide consistent updates to homeowners throughout the project lifecycle
- Manage invoicing and follow up on customer payments
- Ensure processes are followed and potential issues are identified early

What Success Looks Like
- Jobs are properly documented and up to date
- Homeowners feel informed and supported
- Internal teams receive clear, timely information
- Payments and paperwork are completed without delays

Desired skills/experience:
- Advanced English level (C1 or higher) - written and spoken
- Experience in customer-facing or administrative roles:
- Strong computer skills (Excel, Microsoft Office, CRM systems)
- Highly organized, proactive, and detail-oriented
- Ability to work independently and manage priorities remotely

Nice to Hav

📌 Remote - Customer Service/back Office Specialist (México)
🏢 Rehab Construction
📍 México