Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid Team Overview:
Role Responsibilities:
- Playing a key role in projects within a functional CX area.




- Bringing expertise to their CX area and executing complex tasks efficiently, with limited guidance.
- Suggesting process improvements and contributing to refining current playbooks.
- Leading operational teams under the guidance of senior members in some circumstances.
- Working directly with the BPO.
- Owning full responsibility for the BPO Operation for a Fintech Line of Business.
- Building strong stakeholder relationships with your LOB Supervisors.
- Mentoring the BPO team.
- Understanding each LOB Operation to provide insights to the Business.
- Being data-driven, associating the operation with your metrics performance, and implementing process adjustments when necessary.
- Contributing to the CX Ops Team to implement High Impact Projects.
- Ensuring the Service Delivery role is adopted.
- Generate weekly BPO status reports for your LOB.
- Leading High Impact projects from conception to completion.

Role Qualifications:
- Minimum

📌 Cx & Relationship Sr Analyst (Cuauhtémoc)
🏢 Didi Global
📍 Cuauhtémoc