Case Management Team Lead / Operations Manager

Lead People. Drive Performance. Deliver Results.

Guadalajara, Jalisco, México
On-Site
Full-Time

Help Lead the Team Behind the Mission

If you're passionate about developing talent, improving operational efficiency, and creating measurable impact, we'd love to hear from you.
- Why This Role Matters

As our Case Management Team Lead/Operations Manager, you will oversee the daily operations of our Case Management department and mentor the next generation of Case Managers.

You'll balance leadership with hands-on production to ensure operational excellence, team development, workflow efficiency, and outstanding client outcomes.

Your leadership will directly influence team performance, settlement velocity, client satisfaction, and the organization's continued growth.
- Compensation & Benefits
- Twice a month, USD salary compensation
- Leadership performance bonus opportunities
- Career advancement within a rapidly growing organization
- Professional leadership development and ongoing training
- Collaborative,



high-performance work environment
- Modern office located in Guadalajara's premier financial district

What You'll Do

Team Leadership & Development
- Lead, mentor, and develop a high-performing team of Case Managers.
- Deliver structured onboarding and training programs for new team members.
- Coach employees through regular feedback, performance conversations, and professional development.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Identify high-potential employees and support internal career progression.

Operations & Workflow Management
- Manage daily case assignments and workflow distribution across multiple operational teams.
- Monitor pipeline health, workload balancing, and case progression to maximize efficiency.
- Ensure adherence to internal service standards, timelines, and operational procedures.
- Continuously evaluate workflows and implement process improvements

📌 Case Manager Team Lead (Guadalajara)
🏢 Legal Management Group
📍 Guadalajara