Talent Development Consulting HH busca Technical Support Engineer en Tlalnepantla de Baz, Estado de México:
Technical Support Specialist Junior.

Reports to: Supervisor Technical Support.

Summary: The Technical Support Agent offers customer support and technical

assistance. This team consists of experts familiar with Festo products,

technical issues, answering questions, providing product information,

and guiding the optimal use and implementation of Festo solutions.

Their role is crucial in ensuring customer satisfaction and facilitating

the smooth operation of products and systems.

Location: Tlalnepantla, estado de México.

Travel expectations: NA

Responsibilities:
Provide remote support to customers for troubleshooting and commissioning

electric automation, pneumatic, and process automation systems.

Diagnose and resolve technical issues related to product malfunctions, improper

installations, incorrect parameter settings, valve terminals, and Industrial Ethernet

networks.

Recommend appropriate components for customers' electric automation, factory,





Collaborate with customers to gather information about their needs and design

tailored solutions.

Advise customers on upgrading obsolete products to enhance their systems.

Have a strong understanding of products and technology to address customer

requests. If needed, set up hardware to replicate the customer's setup for remote

troubleshooting.

Maintain open communication with Festo companies worldwide to resolve customer
- specific issues and clarify technical details.

Actively participate in technical training sessions to enhance knowledge and skills.

Culture awareness to support international customers.

Completes all necessary follow-up and administrative tasks required.

Knowledge, Habilites and Experience:
Bachelors degree in Mechatronics Engineering or a related field.

and process automation.

Familiarity with the Festo product portfolio is a plus.

Excellent written and verbal communicatio

📌 Technical Support Engineer (Tlalnepantla de Baz)
🏢 Talent Development Consulting Hh
📍 Tlalnepantla de Baz