Job Title

Associate Sales Manager - B2B Sales - BilingualJob Description The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,

adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.You have:

- 3 to 5 years of proven work experience in a leadership sales role (must)
- 3+ years of Sales B2B experience (must)
- 1+ years of BPO experience (desirable)
- English Proficiency B2+ (must) // French is a plus in your application
- Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum)
- A passion for customer experience and driving team results
- Experience in operations (BPO) and strategy building
- Excellent Coaching history
- A record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience working with Salesforce.com or similar CRM
- Experience finding solutions as a manager
- Change Management skills

You will:





- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Work with client contact on reporting and forecasting
- Coordinate team incentives and Sales Performance Incentive Funds

Location: MEX Mexico City Downtown InsurgentesLanguage Requirements:

English (Required), Mexican Spanish (Required)Time Type:

Full time

📌 Associate Sales ManagerB Sales - Bilingual (Ciudad de México)
🏢 CNX
📍 Ciudad de México