Automation Business Analyst

This role is within CG's Business Optimization group and supports the organization's automation and process improvement portfolio. A successful incumbent is expected to (i) partner with business stakeholders to understand processes, pain points, risks, and objectives; identify and assess automation opportunities; and translate business needs into clear requirements and business cases; (ii) coordinate automation initiatives from discovery through implementation by maintaining project documentation, tracking actions, risks, decisions, testing, and delivery milestones; and (iii) serve as a liaison between business teams, IT, and external automation partners to ensure solutions are practical, well-documented, adopted, and delivering measurable value. The role will support technologies and processes that may include UiPath, Power Automate, Power Apps, SAP, Salesforce, Microsoft 365, and other enterprise platforms.

- Partner with business stakeholders to understand current-state processes, pain points, business rules, risks, objectives, and desired outcomes; elicit, define, and analyze requirements.
- Facilitate process discovery sessions and develop current-state and future-state process maps, requirements documents, process design documents, user stories, acceptance criteria, and supporting documentation.
- Identify and assess automation opportunities based on business value, feasibility, complexity, risk, expected hours saved, cycle-time reduction, quality improvement, and customer or employee impact.
- Maintain the automation intake pipeline and project portfolio, including project status, milestones, action items, risks, issues, dependencies, decisions, benefits, and stakeholder communications.
- Coordinate cross-functional activities among business stakeholders, IT, automation developers, and external partners to keep projects progressing and escalate blockers when needed.
- Document detailed business rules, process variations, exception scenarios, data requirements, system interactions, controls,



and handoffs needed for solution design and development.
- Support solution reviews to confirm proposed automation designs meet business requirements, align with standard processes, and address identified risks and exceptions.
- Develop user acceptance testing plans, test cases, expected results, and traceability to requirements; coordinate business testing, defect resolution, retesting, and stakeholder sign-off.
- Support implementation, training, change management, go-live readiness, post launch support, and transition to ongoing business and technical support ownership.
- Develop and maintain automation performance reporting, including pipeline health, delivery status, hours saved, utilization, exception rates, cycle-time reduction, quality improvements, and realized business value.
- Identify opportunities to simplify, standardize, or redesign processes before automation and support continuous improvement after implementation.
- Create clear executive and stakeholder updates that summarize progress, accomplishments, risks, decisions needed, and upcoming milestones.
- Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
- Protect Chamberlain Group’s reputation by keeping information confidential.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the team effort by accomplishing related results and participating on projects as needed.

Education/Certifications:

- Bachelor's degree in Business, Information Systems,



Supply Chain, Operations, Engineering, Analytics, or a related field.

Experience:

- 3 years of experience in business analysis, process improvement, project coordination, automation, operations, or a related field.
- Experience gathering and documenting business requirements and supporting projects through design, testing, implementation, and post-go-live support.
- Experience facilitating meetings or workshops with cross-functional stakeholders and managing multiple priorities.

Knowledge, Skills, and Abilities:

- Strong business analysis skills, including the ability to translate business needs into functional requirements, process documentation, user stories, and acceptance criteria.
- Strong process mapping and problem-solving skills, with the ability to identify root causes, process gaps, exceptions, and improvement opportunities.
- Ability to develop basic business cases and metrics that estimate and communicate potential benefits, such as labor savings, cycle-time reduction, quality improvement, and risk reduction.
- Strong project coordination skills and working knowledge of project delivery methodologies, including maintaining plans, action items, dependencies, and status reporting, and guiding a solution from discovery through design, development, testing, deployment, hyper care, and transition to support.
- Strong stakeholder management and communication skills; builds productive relationships, manages expectations, follows through on commitments, communicates risks or delays early, and explains process and technical concepts clearly to both business and technical audiences.
- Strong organizational skills and attention to detail; self-driven, proactive, and able to maintain momentum across multiple initiatives.
- Proficient with Microsoft Office tools, including Excel, PowerPoint, Teams, and SharePoint.
- Ability to work cross-functionally and rapidly learn new business processes, technologies, and environments.

📌 Automation Business Analyst (Heroica Nogales)
🏢 Chamberlain Group México
📍 Heroica Nogales