Job Title: Senior AMS Support Consultant – Infor SyteLine / CloudSuite Industrial
Location: Remote
Experience: 6–10 Years
About the Role
We're hiring a Senior Application Support Consultant to join our Application Managed Services (AMS) team, supporting Infor SyteLine ERP (CloudSuite Industrial) for a manufacturing/distribution client environment. This role owns L2/L3 support — incident resolution, service requests, minor enhancements, and hands-on user support across core manufacturing ERP processes.
Key Responsibilities
- Design and deploy custom forms, DataViews, and IDOs using the Infor Mongoose framework
- Build and maintain business logic, Event Handlers, and user-defined methods
- Develop and optimize T-SQL scripts, stored procedures, and triggers
- Build operational reports using SSRS, SSIS, and Birst/BQL
- Design integrations between SyteLine and external systems (CRM, MES, WMS) via REST/SOAP APIs and middleware
- Maintain data mapping, data loading, and migration routines
- Provide L2/L3 production support and troubleshooting




- Conduct UAT/regression testing; support patching and version upgrades (v8 → v9 → v10)
- Perform root cause analysis (RCA) on recurring issues
- Document technical specs, SOPs, and training guides
- Ensure SLA adherence across ticket queues

Required Skills & Experience
- 6–10 years total IT/ERP experience
- Minimum 4 years hands-on Infor SyteLine / CloudSuite Industrial
- Minimum 3 years ERP AMS/production support experience
- Strong SQL Server, T-SQL, and database administration skills (3+ years)
- Working knowledge of Infor Mongoose framework and IDOs (preferred, 2+ years)
- C# / VB.NET development experience
- Experience with REST/SOAP API integrations
- Strong functional knowledge of Manufacturing, Inventory, Order Management, Procurement, MRP/Production Planning, and Shop Floor Control modules
- Experience with ServiceNow/ITSM tools, Azure DevOps or Jira
- Manufacturing/Distribution industry background preferred

Soft Skills
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📌 Infor Syteline Consultant (México)
🏢 Mriti InfoSystems
📍 México