Daily Order Processing &Customer; Date Maintenance

- Issue PI/SO within 24 hours if there's no particular reason (like part# problem, special price application, etc.)

- Monitor order qualified to be imported according to Register List.

- Generate Production Order (ISTO) for Back to Back Orders and Stock Orders within 2 days after SO approval.

- Maintain the business condition in SAP System accurately every day, including but not limited to payments, goods ready status, delivery status and installation progress.

- Submit unblocked DN to customer and warehouse to fulfill order.

- Submit Financial Invoice after retrieving POD.

- Create ISTO for missing items as per ETA Report twice a week.

- Payment follow-up

Order Following Up

- Feedback blocked DN to Sales Rep in time.

- Feedback the stock and overdue information along with SO;

- Liaison with HQ for order issue solution (SAP issue, Part Number issue)





- Liaison with HQ to monitor and track back-to-back order to Mexico as scheduled.

- Accurate information shared with Sales Rep on time for better customer service or urgent customer solutions.

- Close the SO which is open for over 2 months, after SR confirmation.

- Close follow-up with 3PL to deliver orders to distributors

- Constant communication with Distributors.

Documentation

- Archive stocks, delivery, import/export documents, effective locate document when needed.

Teamwork

- Work with team for daily work, especially for high challenge task. And make the backup once it's necessary.

- Share materials needs with the team to fulfill the distributor’s requirements

📌 Business Coordinator (Ciudad de México)
🏢 Mindray
📍 Ciudad de México