Location: Guadalajara, Jalisco, Mexico – Hybrid Employment: Full-time English Level: Professional/Advanced English required Industry: Senior Living / Technology – U.S. visa required MezTal is looking for a high-energy, passionate, and experienced Customer Experience Manager (CXM) to join our team and work directly with one of our U.based clients in the Senior Living technology industry . The role also requires a commercial and business development mindset , with the ability to identify opportunities to expand existing accounts, introduce additional solutions, and support revenue growth through strong client relationships. You will manage relationships with clients across the United States and Canada , acting as a trusted advisor and primary point of contact while collaborating closely with Sales, Product, Engineering, and Customer Support teams.

This position combines relationship management with data-driven customer success . You should be equally comfortable building relationships with senior client stakeholders and analyzing dashboards, account health, usage, and adoption data to identify opportunities or potential risks.

Client

Relationship & Customer Success Develop and execute tailored customer success plans aligned with each client's business objectives. Monitor dashboards and usage data to identify meaningful trends. Translate usage and adoption data into clear recommendations that clients can act on.

Customer Experience Strategy

Collaborate cross-functionally to continuously improve customer success processes, tools,



and frameworks. Develop training resources, best practices, and client engagement strategies. Improve customer success playbooks and processes to create a scalable and repeatable customer experience.

Partner with Support teams on day-to-day client needs while maintaining ownership of the overall client relationship. 5+ years of Customer Success, Customer Experience, or Account Management experience , ideally within a B2B SaaS environment . ~ Professional/Advanced English , both written and spoken, with the ability to confidently communicate with U.S. visa and availability to travel to the United States as required. ~ Proven experience building relationships with senior stakeholders and acting as a trusted advisor. ~ Some previous Business Development or commercial experience is required , ideally involving account growth, upselling, cross-selling, or identifying new business opportunities within existing client relationships. ~ Comfortable working with customer data, dashboards, spreadsheets, usage metrics, and adoption trends . ~ Ability to collaborate effectively with Sales, Product, Engineering, Support, and other cross-functional teams. ~ Experience in Senior Living, healthcare, technology, or SaaS is a plus. ~ Major Medical Expense Insurance : Dental and Visual Insurance : Floating Holidays : 3 floating holidays in addition to the 7 official holidays in Mexico.

Hybrid Scheme : Enjoy the best of both worlds, remote and in-office work.

📌 Customer Experience Manager (Visa needed) - Hybrid Guadalajara MX (Jalisco)
🏢 Meztal
📍 Jalisco