Sales Manager — Bilingual Call Center Team

Genesis Management | Polanco, MX | On-site | Full-time | Monday–Friday, 8:00 AM–5:00 PM (shifts one hour during U.We're looking for a Sales Manager who gets energized by developing people, not just hitting numbers — because here, the numbers follow the coaching. You'll lead a team of twenty bilingual sales representatives selling our financial services to English-speaking customers. AMBITION · ADAPTABILITY · RESILIENCE · ENTHUSIASM · COMMITMENT · TEAMWORK

If you've ever wanted the runway to build a sales floor the right way — with real support behind you — this is that role. Please submit your resume in English. You'll be coaching English-language sales calls and reviewing English-language customer interactions daily, so fluent written and verbal English is essential.

Applications without an English resume can't move forward. Performance bonus — tied to your team's sales results and retention metrics, not your personal closes. 10% of salary, beginning at permanent contract

Comprehensive leadership training , paid, plus ongoing development

Paid professional certifications to grow your credentials on our budget

Executive development opportunities and a clear path to senior leadership as we grow

Monday through Friday, 8:00 AM to 5:00 PM. S. and Mexico no longer observes daylight saving time,



this schedule shifts by one hour — to 7:00 AM–4:00 PM — during the U.Monitoring live and recorded calls and delivering specific, actionable feedback

Identifying individual skill gaps — objection handling, call control, active listening — and building targeted coaching plans

Leading huddles and one-on-one coaching sessions to reinforce sales technique and objection handling

Own your team's performance

Setting, tracking, and delivering daily and monthly sales targets across the team

Tracking team KPIs (conversion rate, average handle time, quality scores) and turning them into daily coaching plans

Forecasting performance and reporting results to senior leadership

Monitoring call quality and compliance through live listening and call recordings

Verifying accuracy and integrity of customer data entered by your team

Fluent English, written and verbal

~ 3+ years in sales and/or collections, including at least 1 year formally leading a team

~ Demonstrated success coaching individuals to improved sales performance

~ Comfort working with performance data — reporting, dashboards, and KPI analysis

~ Strong MS Office skills, especially Excel

~ Bachelor's degree in business, marketing, or a related field

Experience in financial services or a regulated sales environment

Familiarity with CRM and call center platforms (dialers, call recording, QA tools)

Experience building or scaling a sales team from a small base To apply, submit your resume in English through this posting.

📌 Director, Sales Supervision (Ciudad de México)
🏢 GENESIS MANAGEMENT
📍 Ciudad de México