The Enrollment Operations Coordinator supports the VP of Enrollment by managing the day-to-day operational and administrative functions of the Enrollment Department. This role serves as the first point of contact for routine enrollment questions, coordinates with internal teams and TPAs to resolve issues, maintains enrollment information in HubSpot, and ensures requests are followed through to resolution. The goal of this position is to allow the VP of Enrollment to remain focused on enrollment strategy, education, engagement, training, and overall department performance.

Key Responsibilities

Enrollment Support & Issue Resolution

- Serve as the first point of contact for routine enrollment questions from employers, employees,
- brokers, and internal teams.
- Research employee enrollment status, opt-outs, eligibility, terminations, and enrollment
- discrepancies.
- Coordinate with enrollment teams, TPAs, payroll, and other departments to resolve issues.
- Own requests from initial inquiry through resolution and communicate the final outcome.
- Escalate only issues requiring a decision, exception, or VP-level involvement.

Enrollment Operations

- Support day-to-day enrollment workflows for new and existing groups.
- Track enrollment dates, deadlines, outstanding items, and required follow-up.
- Assist with additions, terminations, opt-outs, enrollment changes, and corrections.
- Coordinate routine employer and employee enrollment communications.
- Support scheduling, preparation, materials, and follow-up for enrollment trainings.
- Maintain enrollment trackers, documentation, and standard processes.

HubSpot & Reporting

- Maintain the Enrollment section of HubSpot and ensure information is accurate and current.
- Update group enrollment status, key dates, notes, activities, outstanding items, and next steps.




- Use HubSpot tasks and workflows to manage follow-ups and prevent items from falling through the
- cracks.
- Maintain enrollment reports and provide the VP of Enrollment with visibility into open items and
- potential issues.
- Identify missing or outdated information and proactively obtain necessary updates.

TPA & Internal Coordination

- Serve as a day-to-day liaison with TPAs on routine enrollment matters.
- Track outstanding requests and follow up until completed.
- Coordinate across departments when an enrollment issue involves multiple teams.
- Identify recurring issues or process gaps and bring them to the VP of Enrollment.

Qualifications

- Proven experience as a project manager, executive assistant, or operations coordinator supporting a founder or executive.
- Bachelor’s degree in Business Administration , Industrial Engineering or similar degree.
- Excellent calendar, priority, and time management skills for a busy executive.
- Experience coordinating external parties
- Strong written and spoken English, with clear, professional communication.
- Highly organized, proactive, detail-oriented, and discreet with confidential information.
- AI-fluent: comfortable using tools like ChatGPT/Claude/Gemini to optimize performance.
- 3+ years of experience with Hubspot
- Familiarity with project-management and scheduling tools.

Benefits

- Contractor: $1,400 USD MONTHLY
- 100% remote collaboration.
- Full Time Schedule: Monday - Friday 8:00 AM – 5:00 PM (PST)
- Friendly and professional team.
- Opportunities for growth and development.

Required:

- Computer/Laptop with at least 16 GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Additional monitor.
- High Speed Internet speed of at least 100MBPS.
- Headset with an extended mic that has noise cancellation, and a quiet, dedicated workspace at home.
- Battery backup for computer and Modem.

📌 Enrollment Operations Coordinator (México)
🏢 Hpo Outsourcing Professionals - Agency
📍 México