“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

- 19,000 trained professionals

- 300+ locations worldwide

- Fortune 500

- Globally unified systems

Scope of Position
- 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction.

- Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times.

- Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication.

- Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency.

Major Duties and Responsibilities

Internal Reviews and Monitoring

- Ensure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards.

- Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow.

Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy.
- Avoid processing invoice cancellations older than 60 days, ensuring proper billing cycle control.





Perform daily reviews of customs and billing monitoring tools to proactively identify discrepancies or process gaps.
- Analyze billing data and performance indicators using Power BI, identifying trends, inefficiencies, and improvement opportunities.

- Ensure proper integration and validation of billing files, maintaining data consistency between systems.

Distribute invoices efficiently to both internal accounting teams and external customer payment portals or centers.
- Conduct daily reviews of customs documentation to confirm completeness and compliance with billing requirements.

- Review and validate customer credit terms, ensuring alignment with invoicing and collections processes.

- Monitor and reconcile accounts payable and accounts receivable reports to ensure financial accuracy.

- Maintain clear and effective communication with customers to address billing inquiries and resolve issues promptly.

Customer Service
- Answer all incoming calls by the third ring, using one of Expeditors’ standard professional greetings.

- Support team efficiency by answering calls from unattended desks when necessary.

- Ensure pick-up calls are answered promptly (by the third ring), maintaining service quality standards.

- Respond to the night bell when the receptionist is not available, ensuring continuous front-line service.

Training and Development
- Complete a minimum of 52 hours of training annually to support continuous professional development.

- Ensure that at least 50% of training hours are On-the-Job Training (OJT), focusing on practical skills and process improvement.

- Actively seek opportunities to improve technical, operational, and customer service competencies





Email Management
- Maintain a well-organized email structure with dedicated folders for each customer, ensuring easy access and traceability.

- Manage the inbox daily, prioritizing tasks and ensuring timely and professional responses to all communications.

- Keep the email system clean, organized, and aligned with company communication standards.

Attendance and Dress Code
- Adhere strictly to the Expeditors dress code policy, representing the company in a professional manner at all times.

- Be fully prepared and available to work at the scheduled start time each day.

- In case of delay, notify the supervisor or manager before the shift begins, ensuring proper communication and accountability.

Skills
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint), with the ability to analyze data and prepare reports.

- Strong customer service skills, with the ability to effectively communicate and collaborate with both internal teams and external clients.

- Excellent organizational and multitasking abilities, capable of managing multiple priorities simultaneously while meeting deadlines.

Additional Responsibilities
- Perform any other duties or special assignments as required by the position or assigned by the manager, contributing to overall team and organizational objectives.

Reporting Structure
- Reports directly to Billing Supervisor, Customs Ops Manager, Customs Manager

Expeditors ofrece excelentes beneficios
- Sueldo competitivo

- Prestaciones superiores a la ley

- Protegido de vida

- Seguro de gastos médicos mayores

- Plan de compra de acciones para empleados

- Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits
- Competitive salary

- Benefits above the law

- Life insurance

- Insurance of major medical expenses

- Employee Stock Purchase Plan

- Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

📌 Guadalajara | Customs Brokerage Billing Agent - Agente de Facturación para Aduanas
🏢 Expeditors
📍 Guadalajara