Req ID: ******NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us.
If you want to be part of an inclusive, adaptable, and forward-thinking organization.NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem.
A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services.
Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.Job ResponsibilitiesThis position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.
This is a call center environment in which we support our customers 24x7x365All candidates will have to be shift flexible.
Shift work is required including nights, weekends, and/or holidays.
Account specific training is conducted during day shift hours, regardless of assigned shift.Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech.
Incidents may include, but are not limited to workflow issues, application errors, user access, and functionalityTrack and document the appropriate comments,



and close or escalate the incident tickets and related issues in a timely mannerResponsible for driving resolution of incidents on a 24/7 deskEnsure a quiet, private workspace with high speed, wired internetHave a working cell phone for manager communication and Two-Factor Authentication Basic QualificationsMinimum of 2 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.E., 2 years of work experience and 2 years of technical education)Minimum of 1 year of technical troubleshooting experiencePreferred SkillsExperience in a call center environmentDemonstrate a service philosophy in all interactions with clinicians and colleaguesEffective communication and interpersonal skillsProficient typing and English language skills (both verbally and in writing)Strong listening capabilities to fully understand caller's needs / requestsExceptional ability to work optimally in a fast-paced environment#LI-LATAMNTT DATA Services is a general business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis.
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📌 Helpdesk Associate (Jalisco)
🏢 NTT America
📍 Jalisco