About Fulcrum Digital

Fulcrum Digital is a general AI-first enterprise transformation company with over 25 years of experience. We partner with enterprises across financial services, insurance, healthcare, retail, manufacturing, higher education, and logistics to move from AI experimentation to scalable business outcomes. With over 100 global clients, including Fortune 500 enterprises, we combine deep industry expertise with capabilities in enterprise AI, digital engineering, cloud modernisation, platform integration, and generative AI.

The Role

We are looking for a Site Reliability Engineer (SRE), based in Mexico City on a hybrid schedule, to own and optimize the health of our production environment. You will be at the center of platform reliability, working across the full service lifecycle from design through operation, while collaborating with a global team across multiple time zones.

What You'll Do
- Plan, manage, and oversee all aspects of a production environment
- Define strategies for application performance monitoring and optimization in production




- Respond to incidents, drive platform improvements, and measure incident reduction over time
- Support code deployment across multiple lower environments, with a strong focus on automation
- Design, develop, and standardize monitoring and alerting mechanisms
- Take a holistic, cross-stack approach to problem-solving during production events to optimize mean time to recovery (MTTR)
- Own the full service lifecycle, from inception and design through deployment, operation, and refinement
- Analyze ITSM activity and provide feedback loops to development teams on operational gaps and resiliency concerns
- Support pre-launch activities, including system design consulting, capacity planning, and launch reviews
- Support CI/CD pipelines through validation and operational gating, championing DevOps best practices
- Monitor availability, latency, and overall system health to keep services running smoothly
- Drive sust

📌 SRE (Engineering & Administration Background) (México)
🏢 Fulcrum Digital
📍 México