We are looking for a Product Support Engineer with a strong technical background to provide product assistance, troubleshooting, and remote support for industrial solutions.
Key Responsibilities Provide technical support to customers via phone, email, and remote communication tools .
Troubleshoot technical issues related to industrial products and applications.
Assist customers with product operation, configuration, and application-related questions .
Provide technical guidance related to electrical panels, VFDs, controls, and pump applications .
Clearly communicate technical solutions and troubleshooting steps to customers.
Collaborate with Product Managers, Support Teams, and technical development teams .
Document customer issues, technical findings, and solutions.




Identify recurring product or application issues and provide feedback to internal teams.
Support connected industrial solutions and cloud-based applications.
Maintain a high level of customer service and technical professionalism.
Qualifications Advanced English (written and spoken).
Technical knowledge of electrical panels, VFDs, industrial controls, or pump applications .
Experience in product or technical support .
Strong troubleshooting and problem-solving skills.
Ability to understand technical products and clearly explain solutions to customers.
Knowledge or interest in connected solutions, Io T, and industrial applications .
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📌 Product Support Engineer (Chihuahua)
🏢 Grupo TECMA
📍 Chihuahua