SPC Pro helps manufacturing companies improve quality, visibility, and operational control through SPC software implementation, Gage Management solutions, and Ignition SCADA/MES/IIo T consulting and implementation services.
Our clients include manufacturing companies in automotive, medical devices, food & beverage, electronics, and industrial sectors.
We work directly with Quality Managers, Production Engineers, Manufacturing Engineers, Controls Engineers, IT Managers, Plant Managers, and executive teams.
We are looking for a bilingual Service Delivery Manager who can help us scale delivery excellence and strengthen customer relationships.The Service Delivery Manager will own the successful delivery of SPC Pro implementation and consulting projects.
The ideal candidate has experience managing technical projects, coordinating engineers or consultants, communicating with manufacturing clients, managing risks and timelines, and identifying opportunities to expand client value.
This is a high-impact role for someone who enjoys technology, manufacturing, customer communication, and operational discipline.Service Delivery and Project Governance
Manage the delivery of software implementation, consulting, SPC, Gage Management, SCADA, MES, and IIo T projects.
Create and maintain project plans, timelines, milestones, action items, risks, and escalation logs.
Coordinate internal engineers, developers, QA, product, and support resources.
Track delivery progress and proactively identify risks, delays, scope changes, and resource needs.
Lead weekly project status meetings with clients and internal teams.
Support project closeout, acceptance, lessons learned, and handoff to support.Client Communication and Relationship Management




Communicate professionally in Spanish and English with manufacturing, engineering, quality, IT, and plant stakeholders.
Provide clear project status updates, risk summaries, executive reports, and escalation plans.
Collaborate with Sales Mexico and Sales USA to support smooth transitions from sales to delivery.
Report current project status, delivery risks, customer needs, and resource requirements to the General Manager.
Help improve internal delivery processes, project templates, dashboards, and reporting tools.
Support resource forecasting and implementation capacity planning.Customer Success and Account Growth
Monitor customer satisfaction and account health throughout project delivery.
Identify opportunities for additional services, licenses, integrations, dashboards, training, or support.
Share qualified upsell and cross-sell opportunities with the sales team.
Support customer retention by ensuring clients receive value from SPC Pro solutions.
Based in Monterrey, Actual León, or willing to work from SPC Pro's Monterrey office.
~ Fluent Spanish and advanced English.
Must be able to lead meetings and write professional updates in English.
~6+ years of experience in service delivery, project management, technical account management, customer success, implementation, IT services, software consulting, or industrial automation.
~3+ years managing client-facing technical projects.




~ Experience coordinating technical teams such as engineers, developers, consultants, automation engineers, or support teams.
~ Strong project management skills: planning, tracking, risk management, escalation, scope control, and status reporting.
~ Experience working with manufacturing, industrial, quality, operations, IT, or engineering stakeholders.
~ Experience with manufacturing software, SPC, Gage Management, QMS, ERP, MES, SCADA, HMI, PLC, IIo T, or Industry 4.0 solutions.
Familiarity with Ignition, SQL, OPC, MQTT, dashboards, reporting, or plant-floor systems.
Experience with automotive, medical device, electronics, food & beverage, or industrial manufacturing clients.
Knowledge of SPC, MSA, APQP, PPAP, FMEA, Control Plan, IATF *****, or Core Tools.
PMP, Scrum Master, ITIL, Lean Six Sigma, or similar certification.
Experience with Jira, Smartsheet, Microsoft Project, , Click Up, Hub Spot, Power BI, Excel, or similar tools.Service delivery management
Project management
Risk and escalation management
Manufacturing systems understanding
Account management
Customer success
Bilingual English-Spanish communication
On-time project milestones
Clear weekly project reporting
Reduced delivery escalations
Delivery process improvementsThis is an opportunity to play a key role in the growth of a specialized technology company serving manufacturing clients in Mexico, the United States, and Europe.
You will work directly with leadership, engineering, sales, and clients to improve how manufacturers use SPC, Gage Management, SCADA, MES, and Industry 4.0 technologies.
Your work will have visible impact on customer satisfaction, project success, team productivity, and company growth.

📌 Service Delivery Manager - Manufacturing Software / Scada-Mes Implementations (Nuevo León)
🏢 SPC Pro
📍 Nuevo León