We're Hiring: Onsite Deskside Support Engineer (L1/L2)Are you passionate about delivering exceptional IT support and solving technical challenges?
We're looking for a skilledOnsite Deskside Support Engineer (L1/L2)to join our team and provide high-quality end-user support in a corporate environment.
Key Responsibilities
Provide end-to-end technical support for desktops, laptops, and end-user devices.
Troubleshoot hardware, software, network connectivity, and operating system issues.
PerformIMAC(Install, Move, Add, Change) and break/fix activities.
Manage the desktop lifecycle, including OS imaging, device configuration, patching, and hardware replacements.
UtilizeSCCM, Microsoft Intune, and Service Nowfor device management, asset tracking, ticket resolution, and remote support.
Install, configure, and update approved software while ensuring compliance with IT security policies.
Deliver deskside and remote support forMicrosoft Windows, Microsoft Office, Outlook, VPN, and other enterprise applications.




Support printers, scanners, and peripheral devices.
Assist withActive Directoryuser administration and provide Smart Hands support.
Deliver VIP/executive support and act as the primary onsite contact during critical incidents.
Maintain accurate documentation, hardware inventory, and knowledge base articles.
Support Windows environments, mobile devices, and basic mac OS troubleshooting.
FollowITILbest practices for Incident, Problem, and Service Request Management.
✅ Preferred Skills
Strong knowledge of Windows desktop environments.
Hands-on experience withSCCM, Intune, Service Now, Active Directory, Microsoft 365, Outlook, and VPN technologies.
Excellent troubleshooting, communication, and customer service skills.
Experience supporting enterprise IT environments and end users.
Role:

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