Your Role The Network Operations Centre (NOC) Manager is responsible for the operational leadership, strategic direction, performance, and transformation of Megaport's NOC in the NAM region. This role ensures the availability, reliability, performance, and operational excellence of Megaport's global network infrastructure and customer-facing services.

The NOC is responsible for proactive network monitoring, incident management, network service assurance, maintenance management, and incident escalation, ensuring maximum uptime of the production network.

You’ll provide technical expertise and leadership across the team, supporting the diagnosis and resolution of complex network incidents and customer-escalated issues. You’ll collaborate with cross-functional teams to resolve complex scenarios and maintain the stability, uptime, and performance of Megaport’s production network.

The NAM NOC Manager will act as the operational escalation point for major incidents and business-critical events, coordinating effectively across internal technical teams, suppliers, and leadership stakeholders.

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud, data centres, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with leading technology companies including Amazon, Microsoft, Google, Oracle, IBM, and more.

Headquartered in Brisbane with 600+ employees across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters.

We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the centre of everything we do.

What You'll Be Doing

Leadership, Mentorship & Team Management

- Lead, mentor, and develop NOC Engineers across the NAM region.
- Serve as a technical escalation point, providing guidance and sharing best practices.
- Build a high-performance culture focused on accountability, collaboration, customer experience, and operational excellence.
- Conduct performance reviews, succession planning, workforce planning, and career development activities.
- Ensure staffing models, shift coverage, and operational capability evolve with business growth and customer demand.
- Provide strategic leadership and direction for Network Operations, aligning the function with business objectives and operational priorities.
- Drive continuous improvement, knowledge sharing, documentation, and team development.

Network Operations & Service Assurance
- Ensure maximum uptime, availability, and performance of Megaport's integral network infrastructure and customer-facing services.
- Oversee proactive network monitoring, fault management, event management,



and service assurance.
- Own the end-to-end incident management framework for network incidents and service-impacting events.
- Act as the NAM escalation point and incident manager for major incidents and critical service outages.
- Drive continuous improvement in incident response, operational readiness, and service restoration.

Strategic Operations & Reliability
- Own operational performance, reliability, availability, and service quality across the network.
- Establish and drive a network reliability strategy focused on reducing customer-impacting incidents and improving service resilience.
- Identify reliability risks, service degradation trends, recurring faults, and infrastructure performance issues.
- Drive operational readiness and supportability for network expansion, new service deployments, and infrastructure growth.

Supplier Governance & Operational Partnerships
- Establish operational governance frameworks for carriers, suppliers, data centre providers, and strategic vendors.
- Implement and manage supplier KPIs, SLAs, scorecards, and governance processes.
- Hold suppliers accountable for contractual obligations, operational performance, responsiveness, and remediation.
- Lead operational governance reviews and escalation management with strategic suppliers.
- Drive supplier performance improvements to enhance service quality, reliability, and customer outcomes.

Incident, Problem & Root Cause Management
- Lead operational response to high-severity incidents, critical outages, and customer-impacting events.
- Ensure structured Root Cause Analysis (RCA) investigations are completed following major incidents.
- Drive corrective and preventative actions and ensure lessons learned are embedded into operational processes.
- Reduce recurring incidents through effective problem management and continuous improvement.

Reporting, Analytics & Insights
- Develop and maintain weekly, monthly, quarterly, and annual operational reporting.
- Produce operational, management, and executive-level performance reports.
- Analyse reliability trends, incident data, supplier performance, availability metrics, and operational effectiveness.
- Provide actionable insights and recommendations to improve uptime, performance, customer experience, and cost efficiency.
- Maintain dashboards and reporting solutions using tools such as Power BI and Jira.

What We Are Looking For

Technical & Operational Expertise

- Strong experience in network operations, incident management, service assurance, production network environments, and operational escalation.
- Experience working across complex network infrastructure and technologies, with the ability to understand and support technical issues at an operational level.




- Proven ability to lead the investigation and resolution of complex network incidents, coordinating technical teams and subject matter experts.
- Strong understanding of operational processes, monitoring, escalation management, and service performance.
- Experience with network management, monitoring, ticketing, and operational support tools.
- Ability to analyse operational data, identify trends and recurring issues, and drive improvements to network stability and service performance.

Leadership Competencies
- Strategic leadership and operational excellence.
- Customer-first mindset.
- Continuous improvement orientation.
- Strong decision-making under pressure.
- Stakeholder influence and relationship management.
- Talent development and coaching.
- Innovation and problem-solving.
- Cross-functional collaboration and leadership.

Communication & Collaboration
- Excellent communication and stakeholder management skills, with the ability to tailor communication for technical and non-technical audiences.
- Proven ability to communicate clearly and confidently during major incidents, operational escalations, and business-critical events.
- Strong ability to build relationships across NAM and integral teams.
- Team-oriented mindset focused on cooperation, mutual support, and shared success.
- Strong interpersonal skills to build positive relationships with customers and colleagues across regions.

What We Offer

Subject to Megaport's internal policies, which may be updated from time to time:

- Birthday Leave – take a paid day off to celebrate.
- Generous training allowance + 5 days paid study leave annually.
- Christmas & Vacation Bonus.
- A motivated team combining industry experts and emerging talent.
- Recognition programs, including Legend and Kudos Awards.
- Health & wellness programs and mental well-being support.
- Annual 5% performance-based incentive bonus in addition to base salary.
- Clear opportunities for career progression.

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected].

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have concerns, contact Megaport's careers team at [email protected] directly to verify any communication. Megaport will not ask you to create an account via Microsoft Teams and does not associate with email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy for information about what Megaport collects from job applicants, why we collect it, and how we store and use it. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, including reviewing applications, analysing resumes, assessing responses, and identifying potential inconsistencies or verification signals in application materials. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. For more information about how your data is processed, please contact us.

📌 NOC Manager (Ciudad de México)
🏢 Megaport
📍 Ciudad de México