Collins Aerospace is seeking a Customer Service Manager in Mexicali to lead the finished goods support team and drive service excellence. You will coach staff, ensure on-time order fulfillment, and maintain strong customer relations across internal and external stakeholders.
The role requires 8+ years of relevant experience with SAP SD, ERP/CRM systems, and a track record of reducing escalations and improving CSAT. Occasional travel to the U.S. may be required to align with business needs.
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📌 Customer Service Leader — SAP & Operations Excellence (Centro Cívico)
🏢 Collins Aerospace
📍 Centro Cívico
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