Location:Mexico City (Colonia Anáhuac) – 100% On-SiteSchedule:Full-Time (Tuesday - Saturday)Are you an organized, detail-oriented professional looking for stability, continuous career improvement, and an unmatched benefits package?
We are seeking aBilingual Document & Client Correspondence Specialistto join our team in Mexico City.
In this role, you will be the backbone of our administrative operations, ensuring that international corporate and legal documents (with a heavy focus on US government agencies like USCIS) are seamlessly processed, digitized, and delivered to our clients on time.If you have a background in document control, administrative support, legal assistance, or international logistics, and you speak fluent English, we want to hear from you!
Key Responsibilities:Document Control & Management:Receive, sort, batch, and scan high volumes of incoming official mail and corporate correspondence.Client Communication:Contact international clients via phone to inform them of received high-importance documents (e.g., Work Permits, Green Cards) and confirm their preferred shipping logistics.CRM & Data Entry:Accurately record phone interactions, case status updates, and document tracking details using our internal CRM software (Litify/Salesforce).




Quality Assurance:Maintain strict document integrity, organization, and compliance across physical and digital file systems.Shipping Logistics:Create shipping labels and coordinate reliable outgoing mail/courier services to ensure error-free deliveries.Qualifications & Requirements:Experience:2–4 years of experience in administrative roles, document control, customer service, or as a legal/operations assistant.Languages:100% Bilingual (English & Spanish).
Must be able to hold fluent phone conversations with integral clients and easily comprehend US legal/governmental documentation.Technical Skills:High proficiency in document management systems, scanners, Microsoft Office/Spreadsheets, and CRM tools.Core Competencies:Extreme attention to detail (spotting errors or compliance gaps), impeccable organizational skills, and strong verbal communication.Amazing Benefits Include:Health Insurance:100% Employer-Paid for employees and qualified dependents (Spouse/Children).
Dental Insurance.Life & Long-Term Disability Insurance.Employee Appreciation Eventsand a great office environment.Employee Assistance Program (EAP):Psychological, financial, and legal assistance services for all employees.

📌 Bilingual Document Specialist / Client Correspondence Specialist (Nezahualcóyotl)
🏢 Aguila International Services, S. DE R. L DE
📍 Nezahualcóyotl