Technical Support Trainee
We love technology, and we enjoy what we do. We are constantly driven by curiosity, innovation, and the desire to improve every day. We take ownership of our work, value collaboration, and foster a culture of trust and accountability. Our Enrouters embrace challenges, ask questions, learn quickly, and grow together.

We pride ourselves on offering competitive compensation, excellent benefits, a great work environment, adaptable schedules, and policies that promote a healthy work‑life balance.

This role supports day‑to‑day technical operations, assists in troubleshooting issues, and provides first‑level support to users. You will collaborate with cross‑functional teams to ensure timely resolution of incidents and contribute to maintaining system stability and user satisfaction.

Responsibilities

Triage and investigate incoming technical issues and support tickets.

Analyze logs, system behavior, and reported symptoms to identify root causes.

Reproduce reported issues and validate problems when possible.

Detect recurring issues and identify patterns across multiple cases.

Document findings, troubleshooting steps, and technical observations clearly and accurately.

Escalate issues to Engineering or Senior Support following defined processes.

Track issue status and follow up to ensure proper resolution.

Support validation of fixes and confirm successful issue resolution.

Maintain internal documentation, FAQs, and troubleshooting guides.

Participate in training sessions, shadowing, and continuous improvement initiatives.

Qualifications





1–2 years of experience in web development or technical support roles (Junior level).

Solid knowledge of JavaScript, HTML, and CSS.

Basic understanding of web development principles and front‑end architecture.

Experience analyzing technical issues in web‑based environments.

Ability to read logs and analyze system behavior to identify potential root causes.

Strong written and verbal communication skills for clear documentation and issue reporting.

Advanced English level.

Experience working with AdTech platforms or digital advertising technologies (ad tags, tracking pixels, Google Tag Manager, campaign tracking tools).

Contract Type
Per project

Benefits

Monetary compensation

Year‑end bonus

IMSS, AFORE, INFONAVIT

Major Medical Expenses Insurance

Minor Medical Expenses Insurance

Life Insurance

Funeral Expenses Insurance

Preferential rates for car insurance

TDU Membership

Holidays and Vacations

Taquitos Rewards

Amazon Gift Card on your Birthday

Work‑from‑home Bonus

Equal Employment Opportunity
Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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