Job Title:
Senior AMS Support Consultant – Infor Syte Line / Cloud Suite Industrial
Location:
Remote Experience:
6–10 Years
About the Role We're hiring a Senior Application Support Consultant to join our Application Managed Services (AMS) team, supporting Infor Syte Line ERP (Cloud Suite Industrial) for a manufacturing/distribution client environment. This role owns L2/L3 support — incident resolution, service requests, minor enhancements, and hands-on user support across core manufacturing ERP processes. Key Responsibilities Design and deploy custom forms, Data Views, and IDOs using the Infor Mongoose framework Build and maintain business logic, Event Handlers, and user-defined methods Develop and optimize T-SQL scripts, stored procedures, and triggers Build operational reports using SSRS, SSIS, and Birst/BQL Design integrations between Syte Line and external systems (CRM, MES, WMS) via REST/SOAP APIs and middleware Maintain data mapping, data loading, and migration routines Provide L2/L3 production support and troubleshooting Conduct UAT/regression testing; support patching and version upgrades (v8 → v9 → v10) Perform root cause analysis (RCA)



on recurring issues Document technical specs, SOPs, and training guides Ensure SLA adherence across ticket queues Required Skills & Experience 6–10 years total IT/ERP experience Minimum 4 years hands-on Infor Syte Line / Cloud Suite Industrial Minimum 3 years ERP AMS/production support experience Strong SQL Server, T-SQL, and database administration skills (3+ years) Working knowledge of Infor Mongoose framework and IDOs (preferred, 2+ years) C# / VB. NET development experience Experience with REST/SOAP API integrations Strong functional knowledge of Manufacturing, Inventory, Order Management, Procurement, MRP/Production Planning, and Shop Floor Control modules Experience with Service Now/ITSM tools, Azure Dev Ops or Jira Manufacturing/Distribution industry background preferred Soft Skills Strong analytical and troubleshooting ability Clear communication with business stakeholders Comfortable in offshore/onshore support models Able to manage multiple concurrent tickets under SLA pressure

📌 Infor syteline consultant (Ciudad de México)
🏢 Mriti InfoSystems
📍 Ciudad de México