WE’RE HIRING | SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTS Santa Fe, Mexico City
Hybrid – regular client-site presence required
Full-Time Contractor
USD/monthly
Private Major Medical Insurance
Advanced Technical & Business English – MANDATORY
We are looking for a Senior Account Manager with a strong combination of enterprise account management, technology sales, account mining, project delivery, Salesforce experience, and client relationship management .
This is not a traditional sales-only Account Manager role . We need someone who can grow strategic accounts while working closely with clients, Sales, Project Management, Delivery, and technical teams .
Key Responsibilities
Own and grow strategic enterprise client relationships.
Drive account mining , identifying new projects, upselling, cross-selling, renewals, and expansion opportunities.
Build and maintain relationships with C-level and senior stakeholders .
Manage account strategy, pipeline, forecasting, revenue growth, and account health.
Work closely with Salesforce and CRM environments to manage accounts, opportunities, pipeline, forecasts, and client activity.
Partner with Project Management, Delivery, Product, Engineering, and technical teams throughout project execution.
Manage client escalations, delivery risks, and recovery plans.
Support proposals, SOWs, contract negotiations, renewals, and commercial discussions.
Understand project delivery fundamentals including scope, timelines, budgets, dependencies, risks, change requests, critical path, and project profitability .




Balance client expectations with technical feasibility and delivery commitments.
What We’re Looking For
10+ years of relevant professional experience in Account Management, Strategic Accounts, Client Relationship Management, Enterprise Sales, Service Delivery, or related technology environments.
Strong experience managing enterprise technology accounts .
Proven success in account mining, upselling, cross-selling, renewals, and revenue expansion .
Strong experience with Salesforce is highly important, particularly for:
Account and opportunity management
Pipeline management
Sales forecasting
Account planning
CRM reporting and activity tracking
Experience with IT services, Salesforce solutions, SaaS, managed services, cloud, digital transformation, eCommerce, retail technology, or enterprise software .
Strong understanding of Project Management fundamentals , including:
Fixed-bid engagements
SOWs and scope management
Change requests / scope changes
Critical Path and project dependencies
Risks, milestones, timelines, and budgets
Project profitability
Proven experience managing client escalations and complex delivery situations .




Ability to coordinate effectively across Sales, PMO, Delivery, Finance, Product, and technical teams .
Strong commercial and negotiation skills.
Experience interacting with executive and C-level stakeholders.
⚠️ Advanced Technical & Business English is mandatory.
All technical interview rounds will be conducted entirely in English , including discussions around account strategy, Salesforce, project management, delivery, escalations, and commercial scenarios.
⭐ The adecuado candidate can confidently answer:
How do you mine and grow an existing account?
How have you used Salesforce to manage your accounts and pipeline?
How do you handle a client escalation?
What happens when a client requests additional scope on a fixed-bid project?
What is Critical Path and how can it impact delivery?
How do you manage a situation where the client expects a deadline that Delivery cannot meet?
If you have a strong background combining enterprise technology sales, Salesforce, strategic account growth, project delivery, and client management , we’d love to hear from you.
Please send your updated resume along with your monthly compensation expectations in USD .
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