At SpotOn, we're helping restaurants and small businesses compete and win with versátil payment and software technology—backed by real people who really care.From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:- Named one of Fast Company's Most Innovative Companies of ****- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row- Selected as the Best Overall Restaurant POS by NerdWallet- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.We are looking for **Account Maintenance & Dashboard** to join our customer service team helping customers resolve Account and Dashboard issues.As an Account Maintenance & Dashboard Representative, you will be responsible for managing billing clarifications while providing excellent customer service.
**Responsibilities**:- Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
- Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
- Meet and/or exceed performance objectives including but not limited to:



customer satisfaction, call resolution, and quality assurance metrics.
- Maintain knowledge of SpotOn products, services, and policies.
- Perform other duties as assigned by supervisor or manager.
**Skills and Knowledge**:- Excellent communication skills in English and Spanish, both verbal and written.
- Strong problem-solving and critical thinking skills.
- Ability to work under pressure and handle multiple tasks simultaneously.
**Requirements**:- Advanced English (C1)- 1-3 years of experience working in a customer service environment- Experience in banking, finance, payments, or related customer service industries- Excellent customer relationship skills and a passion for achieving goals.
- Knowledge and experience in troubleshooting- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
- Excellent verbal and written communication skills to manage internal and external relationships.
- Ability to establish lasting relationships with clients and colleagues.
- High school diploma or equivalent (minimum).
- It is valued to have completed university or technical studies.
**Benefits**:- Base Salary $18,****** mxn + Performance bonus $3,****** mxn- Food Vouchers $******* mxn pesos monthly- Law benefits- SGMM- Visual Insurance- Dental Insurance- Life Insurance- Two days off per week- Total Pass (gym)- Development & career plan**#LI-Onsite**SpotOn is an e-verify company.

📌 Account Maintenance & Dashboard - Customer Service (Xico)
🏢 Spoton: Corporate
📍 Xico