Senior Client Experience & Operations AdvisorLiveDGAP is a general luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide.
We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world.The Senior Client Experience & Operations Advisor is responsible for overseeing the day-to-day operations of LiveDGAP, including quoting for new services and ensuring the flawless execution of services while maintaining the highest standards of client care and partner management (supply).
This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners and internal stakeholders,



ensuring every booking is executed seamlessly from quotation through service completion.Manage all daily transportation and VIP Meet & Greet bookings globallyMonitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendmentsMaintain operational records, supplier databases, and service documentationSupport event transportation planning and execution as requiredClient ServicesPrepare quotations, booking confirmations, invoices, and service updatesProvide proactive communication before, during, and after servicesResolve service issues and client concerns with professionalism and urgencyQuality AssuranceMonitor service delivery and client feedbackAdministrative SupportSupport commission tracking and supplier paymentsMaintain CRM and booking systemsFluent English and Spanish required5 days per week with one day on the week-end (either Saturday or Sunday)This is a free-lance position with competitive compensation

📌 Senior Customer Care Representative (Xico)
🏢 Live DGAP
📍 Xico