Transport is at the core of modern society.Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future?
If you seek to make a difference on a general scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
**Who we are and what we believe in**At **Volvo Trucks** you will be part of leading the way towards a sustainable transport industry.For nearly a century we have been innovating for people - to make life easier, better and safer.Driving progress is our promise to customers, to the industry and to society.At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead.Join us, together we move the world we want to live in.
**We're seeking a**Retail Operations Director.
**Purpose**:In this position, you will help provide the highest quality parts and service distribution network throughout Mexico.Lead and manage the Fixed Operation team to secure Mexico dealerships Parts & Service Operations to achieve parts sales objectives and service NPS targets.Assesses parts and service operations through routine contact and site visits.Identifies areas of improvement and convinces dealership Dealer Principals and P&S; management to make improvements and take corrective actions to drive P&S; sales.
**Accountabilities**:- Achieve Parts Sales and NPS Mexico targets.
- Conduct customer visits to secure Voice of the Customer improvement actions in the dealer network.
- Lead and manage the Fixed Operation team and the Tech Support Engineer.
- Lead and manage the Mexico VDSP program and execute local negotiations with Vendors.
- Conducts routine dealer visits and meet with Service and Parts staff, management, and Dealer Principal to assess and make recommendations on all aspects of the parts and service operations.




- Secure tech support trough Argus and with the local Tech Support Engineer.
- Secure Quality Campaigns launch and implementation with customer trough the dealer network.
- Identifies best in class dealership practices and recommends incorporation into programs and policies.
- Monitor Truck Downtime and asses the dealer into reducing immobilization times.
- Manage Warranties and identify product quality trends to define corrective actions to minimize VOLVO risks.
- Leads and define the dealer network optimization strategy to maintain the right footprint to maintain VOLVO Trucks service and parts availability.
- Routinely reviews Parts & Service sales reports and financial statements to improve financial strength of P&S; operations and compliance with company standards and agreements.Monitors cash flow, inventory, and capital.
**Critical Competencies**:- Process Oriented- Results Driven- Excels in a team environment- Self-Motivated- Ability to work independently to achieve results- Organizational skills- Prioritization- Communication- Financial Acumen- Change Facilitation- Analytical Skills- Planning and Organization- Resource Management- Attention to Detail- Problem Solving/Decision Making**Essential Requirements**:- Must hold a Bachelor's Degree in Engineering or Business.
- 5 - 10 years' experience working within the automotive industry.
- Experience working remotely while achieving business results.
- Experience managing teams and solving conflicts.
- Knowledge of heavy truck, construction, agricultural or outdoor power equipment dealer operations.
- 2 - 5 years of business consulting and/ or negotiating experience.
- A thorough understanding of the Company's business, sales and marketing strategies.
- MUST be a self-starter and able to demonstrate.
**You must be able to travel frequently at least a 50% of the time.
****Workplace**:Santa Fe, Mexico City.

📌 Retail Operations Director (Xico)
🏢 Volvo Group
📍 Xico