REST Solution offers a full range of outsourced IT support and cybersecurity services at a fair price.We are committed to help companies scale and grow by streamlining IT operations, minimizing downtime and improving productivity.In the process, we also help companies save costs and plan for their IT expenses.We proudly offer exceptional customer service that goes beyond mere delivery of IT support.Our engineers go the extra mile to enable you to reach your business goals with ease.
**Job Summary****Duties and Responsibilities**Manage incident/ request assigned to the Tier 2 support team.Determine the most effective manner to resolve the clients technical issues.Engage in research and in-depth troubleshooting to resolve technical issues.Document customers and problem information in the ticketing system.Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.Create and update knowledge base articles and share it with the rest of the support team.Deploy/implement IT solutions as a Project technical resource.Create and update technical documentation both as part of managed service and for projects.Be on-call if an escalation is needed during the night, weekends and holidays.Possible business trip to implement an infrastructure on-premise.Ensure that technical skills are up-to-date, with the goal of remaining current on new developments affecting the work activities.Other similar ad hoc tasks.




**Information Security**Comply with all organizational information security policies, procedures, and best practices, including proper handling of sensitive data, use of approved systems, and adherence to access control measures.Actively contribute to maintaining the organization's information security by participating in required training, reporting potential security incidents, and promoting a culture of security awareness in daily activities.
******Requirements**At least 3 years of relevant work experience in at least one of the following skills:**Windows administration**:OS (Windows and Windows Server) troubleshootingActive Directory management (including Entra Connect synchronization)File server managementDHCP and DNS server managementNetwork Policy Server (RADIUS) managementPatching**Network administration**:Firewall (Meraki, Fortigate, Ubiquiti)Routing and switching (Meraki, Cisco Catalyst, Ubiquiti)Wireless (Meraki, Ruckus, Ubiquiti)Structured cablingLinux administrationOS troubleshootingApache/NGINX web server managementPatchingAzure / Microsoft 365:Azure IaaSEntra IDExchange Online managementOther cloud platformsAWSGCPOne or more of these Certifications or Exams passed (preferred):CCNAMicrosoft Certified: Azure Data FundamentalsCompTIA Server+ or Network+******Key Competencies**:Ability to work in a fast-paced environmentTeam Player with initiative**Working Condition**:Remote Set upWill be on-call if needed after office hours, willing to work during local holidays and weekends if necessary.

📌 System And Network Engineer Tier 2 (Xico)
🏢 Rest Solution
📍 Xico