Design, develop, configure, and maintain ServiceNow applications and platform capabilities across ITSM and ITOM.

- Develop and customize solutions using ServiceNow scripting and coding best practices.

- Build and enhance ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.

- Implement and support ITOM functionalities such as Discovery, Service Mapping, Event Management, Orchestration, and CMDB.

- Write and maintain Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, Data Policies, and Scheduled Jobs.

- Develop reusable server-side and client-side components using JavaScript, Glide API, GlideAjax, and asynchronous client-server communication.

- Create and optimize workflows using Flow Designer, Workflow Editor, and catalog automation techniques.

- Design custom applications, modules, forms, tables, and integrations based on business requirements.

- Build and manage integrations using REST APIs, SOAP APIs, Scripted REST APIs, IntegrationHub, MID Server, and web services.





- Perform advanced scripting for data transformation, import sets, transform maps, and background scripts.

- Ensure adherence to ServiceNow development standards, secure coding practices, and platform governance.

- Troubleshoot and resolve issues related to custom scripts, workflows, integrations, and platform performance.

- Support platform upgrades, instance maintenance, patching, cloning, and release activities.

- Maintain CMDB data quality and governance through automation and coding techniques.

- Collaborate with architects, analysts, and stakeholders to convert functional requirements into technical designs and robust implementations.

- Document technical designs, customizations, scripts, and deployment procedures.

- Mentor junior developers on coding standards, debugging techniques, and ServiceNow development best practices.

Remote

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📌 ServiceNow Developer / Administrator (Guadalajara)
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📍 Guadalajara