**Employee Helpline & HR Support Specialist**
**Position Summary**
This role serves as the account team's primary point of contact—fielding and resolving a wide variety of employee inquiries.
The Employee Helpline & HR Support Specialist provides exceptional customer service while investigating and resolving requests related to payroll, time and attendance, HR technology, benefits, and other general HR topics.
When necessary, the specialist triages requests to the appropriate team member.
**Key ResponsibilitiesEmployee Helpline Support**
- Receive and screen confidential employee phone calls.
- Triage questions and concerns to appropriate escalation points (Supervisor, Account Manager, HR, etc.).
- Route incoming documents to the correct parties (e.g., workers' compensation forms, LOA documentation).
- Assist with:
- PTO inquiries
- Direct deposit and paystub questions
- Benefit enrollments and ID card inquiries
- Benefit deduction questions
- Provide support with password resets and login troubleshooting for HR systems.
**HR Operations Support**
- Participate in departmental projects and track progress.
- Complete verbal employment verifications.
- Assist with complex assignments as directed.
- Maintain accurate and detailed records within CRM systems.
**Customer Service**
- Manage high volumes of inbound and outbound calls professionally and efficiently.




- Engage employees in a friendly, empathetic, and solutions‐oriented manner.
- Meet personal and team‐based qualitative and quantitative performance targets.
**Additional Responsibilities**
- Follow internal and client-specific escalation protocols.
- Perform other duties as assigned.
**Required Skills & Qualifications**
- **Education**: High School Diploma required; Bachelor's in Human Resources or related field preferred.
- **Experience**: Minimum 1 year of customer service experience.
- **Communication**: Strong verbal and written communication skills; ability to maintain professionalism at all levels.
- **Teamwork**: Ability to work independently and collaboratively.
- **Customer Service Orientation**: Compassionate, patient, and solution-focused.
- **Problem Solving**: Ability to troubleshoot issues using available resources.
- **Time Management**: Skilled in handling high call volumes efficiently.
- **Attention to Detail**: Experience with CRM systems; accurate documentation practices.
- **Organization & Business Acumen**: Ability to engage professionally while meeting performance goals.
reclutamiento25
Tipo de puesto: Jornada completa
Sueldo: $20,****** - $21,****** al mes
Pregunta(s) de postulación:
- Cuantos años de experiência tiene en customer service?
Idioma:
- inglés (Obligatorio)

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