**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.
We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.
For our people—Kyndryls—that means doing purposeful work that powers human progress.
Join us and experience a adaptable, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
The SFCC Specialist actively participates in **documentation, technical and functional testing (SIT/UAT), release support, change validation, and post‐deployment stabilization**, while also contributing to continuous improvement initiatives and ensuring the platform operates according to corporate standards, Salesforce best practices, and governance models.
This role requires **strong technical judgment**, a deep understanding of eCommerce platforms, structured analytical skills, and clear communication with all involved stakeholders to enable effective diagnostics, issue resolution, and informed decision‐making.
**1.
Incident and Request Management in the AMS Environment**
- Analyze, diagnose, and resolve technical and functional incidents related to **Salesforce Commerce Cloud (B2C)**, ensuring site stability and availability.
- Address business requests related to eCommerce functionality, assessing impact and proposing solutions aligned with the operational model.
- Verify proper operation of integrations with payment gateways, inventory systems, order management systems, and customer data platforms.
- Manage tickets according to priority, impact, and response time standards defined by the AMS service.
**2.
Technical Analysis and eCommerce Process Validation**




- Review and validate the technical performance of the SFCC platform, ensuring correct execution of browsing, purchasing, and post‐sales processes.
- Analyze end‐to‐end digital customer journeys.
- Validate configurations, business rules, and custom components within Salesforce Commerce Cloud.
- Identify root causes of failures related to the platform, integrations, or front‐end and back‐end components.
- Document findings, implemented solutions, and technical recommendations, ensuring operational traceability.
**3.
Technical Coordination within the SFCC Ecosystem**
- Collaborate with front‐end and back‐end development teams to manage fixes, adjustments, and enhancements.
- Coordinate with integrators, architects, and infrastructure teams when technical interdependencies exist.
- Follow up on actions derived from technical analysis until proper implementation is confirmed.
- Ensure alignment between digital business requirements and SFCC platform capabilities.
**4.
Development, Configuration, and Integrations**
- Configure and customize **Salesforce Commerce Cloud**using tools such as:
- Business Manager
- Script Editor
- OCAPI (Open Commerce API)
- Develop and support **front‐end and back‐end components**of the platform.
- Implement and validate integrations with:
- Payment gateways
- Inventory management systems
- Order management and customer data systems
- Ensure proper integration of **HTML, CSS,



and JavaScript**within the eCommerce platform.
**5.
Testing, Change, and Release Support**
- Participate in technical and functional testing (SIT/UAT) for new features, fixes, and enhancements.
- Validate deliverables prior to deployment into production.
- Provide support during post‐release stabilization, monitoring performance, logs, and overall site behavior.
**6.
Documentation and Continuous Improvement**
- Maintain up‐to‐date technical documentation related to:
- Troubleshooting procedures
- Incident management
- System configurations
- Identify opportunities for improvement in performance, stability, security, and user experience.
- Propose continuous optimization initiatives within the AMS service.
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career.
As an expert in your respective domain, you have several career paths available to you.
Whether you progress as an Architect or a Specialist - you can find your next opportunity here.
**Who You Are**
Who You Are
You're good at what you do and possess the required experience to prove it.
However, equally as important - you have a growth mindset; keen to drive your own personal and professional development.
You are customer-focused - someone who prioritizes customer success in their work.
And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
- **Salesforce Commerce Cloud (B2C)**
- Administration, configuration, and customization
- SFCC architecture and best practices
- **SFCC Tools**
- Business Manager
- Script Editor
- OCAPI (Open Commerce API)
- **eCommerce Integrations**
- Payment gateways
- Inventory management
- Order management and cust

📌 Salesforce Commerce Cloud (Sfcc) Specialist - Ams (Xico)
🏢 Kyndryl
📍 Xico