Concentrix is seeking a Telecom Support Engineer (Genesys Cloud) in Mexico City to ensure voice network availability and seamless omnichannel communications. You will diagnose, resolve, and prevent voice network issues while coordinating with clients, vendors, and internal teams to maintain high service levels.
The role requires strong Genesys Cloud experience, SIP/WebRTC knowledge, and a bilingual (English/Spanish) communicator ready to work onsite in Mexico City.