Wipro in Mexico is seeking an experienced Technical Support specialist to provide effective assistance to clients, diagnose issues, and escalate when needed to meet SLAs. You will handle inbound requests by phone or email, maintain documentation, and work with knowledge bases to resolve problems, aiming for first-contact resolution and high customer satisfaction.
This role requires 3-5 years of relevant experience and a proactive approach to learning product details, enabling you to support
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📌 Technical Support Specialist (Centro)
🏢 Wipro
📍 Centro